Last Updated: September 2026

1. Introduction

1.1Booking Hub is a trading name of Booking Hub Limited, incorporated and registered in England and Wales with company number 15312220. Our registered office is SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot SA12 7BR. We are registered for VAT under registration number [VAT NUMBER]. To contact Us, email info@booking-hub.co.uk or call 01639 502345.

1.2These Terms and Conditions govern Your use of the Booking Hub Platform and Our provision of Services to You (together, this Agreement).

1.3We operate a marketplace that connects organisations needing accommodation with providers able to supply it. We act as Your disclosed booking agent. We facilitate bookings on Your behalf but we are not responsible for the Accommodation itself. You contract directly with the Client for each Confirmed Booking.

1.4By registering as a Partner, listing Accommodation on the Booking Hub Platform, or signing this Agreement, You agree to be bound by these Terms.

1.5These Terms apply to the exclusion of any other terms You may seek to impose or incorporate, whether in any order, confirmation, correspondence or otherwise.

1.6This Agreement constitutes the entire agreement between Us and You. You acknowledge that You have not relied on any statement, promise or representation not expressly set out in this Agreement.

1.7We may amend these Terms from time to time. The version in force when a booking is confirmed applies to that booking. We will publish the current version on the Platform.

2. Definitions

2.1In this Agreement:

Accommodation means the property or properties You list on the Booking Hub Platform, including serviced apartments, houses, flats, hotels, aparthotels and similar business accommodation.

Accommodation Value means the price of the accommodation excluding VAT, being the nightly rate You set multiplied by the number of nights booked.

Booking Group means two or more bookings made by the same Client from the same shortlist, grouped under a single reference for invoicing and payment.

Booking Hub Platform or Platform means Our website at www.booking-hub.co.uk, the partner portal at app.booking-hub.co.uk and Our mobile applications.

Client means the organisation that makes a Confirmed Booking.

Commission means the fees payable to Us as set out in clause 10.

Confidential Information means any commercially sensitive information belonging to either party.

Confirmed Booking means a booking that has become binding in accordance with clause 8.4.

Net Payout means the amount payable to You calculated in accordance with clause 10.4.

Offer means a submission You make against a Request, setting out a property, its availability and Your rate.

Partner means the property owner, management company, letting agent, operator or other party listing Accommodation on the Platform, referred to as You or Your in this Agreement.

Request means an accommodation requirement submitted by a Client through the Platform.

Services means the promotion and facilitation of bookings for Your Accommodation through the Platform.

3. Agency Relationship

3.1You appoint Us as Your non-exclusive booking agent to facilitate bookings and promote Your Accommodation. We may work with sub-agents, other suppliers, agents and booking channels in sourcing and fulfilling Requests.

3.2Requests are sourced from Our own Clients and may also come from other agents, brokers and intermediaries who work with Us. In every case Your contract for the accommodation is with the Client named on the booking.

3.3If You are not the owner of the Accommodation, You confirm that You have the necessary authority from the owner to list the property, accept bookings and receive payments on their behalf.

3.4Where You are a property management company or agent listing on behalf of owners:

•You are the sole contracting party with Us and accept full responsibility under this Agreement;

•We have no direct relationship with the underlying owner or landlord;

•You shall indemnify Us against any claims arising from disputes between You and the owner or landlord; and

•any change in Your relationship with an owner does not affect Your obligations to Us for existing Confirmed Bookings.

4. Term

4.1This Agreement begins when You register as a Partner, list Accommodation, or sign this Agreement, and continues until ended in accordance with clause 13.

5. Our Services

5.1We provide the Platform to enable You to list Your Accommodation, receive matched Requests, submit Offers and accept bookings from Clients.

5.2We match Requests to Your properties based on location. We do not guarantee any volume of Requests, Offers presented, or bookings.

5.3We decide which Offers are presented to a Client and how they are presented. We are not obliged to present every Offer we receive.

5.4We may update, modify or improve the Platform from time to time.

5.5We may remove any listing or decline any booking at Our discretion where we believe it does not meet Our standards or may harm Our reputation.

5.6We may suspend Your access to the Platform where You fail to meet Your obligations under this Agreement. Where we do so we will tell You why and what is required to restore access. Suspension does not affect Your obligations in respect of existing Confirmed Bookings.

5.7The Approved Partner Network is optional and operates at property level, not account level. Where a property carries an Approved Partner badge it means You have supplied compliance documentation and we have carried out a documentary check. It is not a warranty by Us as to the condition, standard or safety of the property, and it does not transfer any responsibility for the property to Us.

5.8If You have any issues with Our Services, contact Us at info@booking-hub.co.uk or call 01639 502345. We may monitor and record calls for quality assurance and training purposes.

6. Property Standards

6.1You shall ensure the Accommodation:

•matches the description, photographs and specifications You provide on the Platform;

•is maintained in a clean, safe and habitable condition throughout each booking;

•holds all required safety certificates, including gas, electrical, EPC and fire safety, which are kept current; and

•complies with all applicable laws, regulations, licensing and planning requirements relevant to short-term letting in its location.

6.2You shall provide an emergency contact telephone number available 24 hours per day for guest emergencies and maintenance issues.

6.3Where the Accommodation fails to meet these standards, You shall rectify the issue immediately where possible; where rectification is not possible, arrange suitable alternative accommodation of equivalent or superior standard; or offer a refund for the portion of the stay affected.

7. Partner Responsibilities

7.1You shall provide complete and accurate information about the Accommodation, respond promptly to Requests, and keep Us informed of any changes, including any change to availability, VAT status or ownership.

7.2You shall provide the Accommodation to Clients in accordance with each Confirmed Booking.

7.3You shall provide check-in instructions through the Platform in good time for release to the Client shortly before check-in. Where check-in instructions are not supplied we may contact You directly to obtain them.

7.4Where You operate Your own conditions of stay or house rules, You shall supply them to Us so that they can be made available to the Client. Your conditions of stay must not conflict with this Agreement. Where there is any conflict in relation to payment, cancellation, amendment or refunds, this Agreement and Our Client terms prevail.

7.5You shall direct all Client complaints to Us and notify Us within one working day of receiving any complaint.

7.6All communication with Clients regarding bookings shall be conducted through the Platform or Our designated channels, unless we agree otherwise in writing. Any direct communication with a Client without Our written agreement is a material breach of this Agreement and may constitute circumvention under clause 7.7.

7.7You shall not circumvent Us by dealing directly with any Client introduced through the Platform for the purpose of avoiding Our Commission. This includes any Client, occupant, booker or related party introduced by Us. This restriction applies for 12 months following the last check-out or Your deregistration, whichever is later. If circumvention occurs, You shall pay Us a sum equal to the Commission we would have earned, plus any reasonable enforcement costs. The parties agree that this sum is a genuine pre-estimate of Our loss and protects Our legitimate interest in the introductions we make.

7.8Where You are a property management company or agent, You shall ensure the landlord or owner does not interfere with Your obligations under this Agreement.

8. Offers and Bookings

8.1Where a Request matches one of Your properties, You may submit an Offer through the Platform. An Offer may cover more than one property, in which case a separate Offer is created for each property.

8.2By submitting an Offer You confirm that the property is available for the dates requested, that the rate quoted is correct and complete, and that the VAT status shown for that property is accurate.

8.3An Offer is a firm offer. If the Client selects it and the booking is confirmed, You must honour it on the terms submitted.

8.4A Confirmed Booking is formed when the Client selects Your property and payment is received by Us. Submitting an Offer, or an Offer being presented to a Client, does not create a booking. Until a booking is confirmed the property remains available to others.

8.5You must notify Us promptly if a property covered by a live Offer becomes unavailable.

8.6Where a Client selects two or more properties from the same shortlist, those bookings are grouped under a Booking Group. Each booking remains a separate contract between You and the Client and is paid out separately.

8.7To receive payments You must complete onboarding with Our payment processor and provide Your legal trading name, identification as reasonably requested, and bank details. Bank details are held by the payment processor and not by Us.

9. Pricing and VAT

9.1You set Your own nightly rate for each Offer. All rates are quoted, displayed and recorded excluding VAT.

9.2VAT status is held at property level, not at account level. You are responsible for the accuracy of the VAT status and VAT registration number recorded against each property. We apply the information You provide.

9.3Where a property is VAT registered, VAT is added to the Accommodation Value at the applicable rate and paid by the Client. Where a property is not VAT registered, no VAT is charged on the accommodation.

9.4The VAT status and VAT number recorded against a property are captured at the point a booking is confirmed and apply to that booking for its duration. A later change to Your VAT position does not alter a booking already confirmed.

9.5Once a booking is confirmed the Accommodation Value cannot be changed, except where the booking is amended under clause 11 or where both parties agree in writing.

9.6You are the supplier of the accommodation for VAT purposes. Where a property is VAT registered, You are responsible for issuing the VAT invoice to the Client. The Platform will generate that invoice on Your behalf when You trigger it, using the information held against the booking. You remain responsible for its accuracy and for accounting for that VAT to HMRC.

9.7We collect payment from the Client as Your agent. We do not account for VAT on the accommodation. That VAT passes through Us to You.

10. Commission and Payouts

10.1Our Commission is 15% of the Accommodation Value. Commission is never calculated on any VAT amount.

10.2VAT is charged on Our Commission at the applicable rate and is deducted from Your payout alongside the Commission. This applies whether or not You are VAT registered. Where You are VAT registered, You may reclaim this VAT through Your own VAT return.

10.3Payment processing fees charged by Our payment processor in respect of a booking are deducted from Your payout.

10.4Your Net Payout for each booking is the Accommodation Value less Our Commission, less any VAT on that Commission, less payment processing fees. The full breakdown is shown to You in the Payouts section of the Platform.

10.5We are entitled to deduct Our Commission, VAT on Commission and payment processing fees from the amount collected from the Client.

10.6Funds are held by Our payment processor until the payout is released. For each booking, the payout is released at 23:59 UK time on the check-in date.

10.7Where a booking is paid by the Client in periods rather than in a single payment, Your payout is released period by period as each period begins and the corresponding payment has been received.

10.8We cannot release a payout until Your onboarding with Our payment processor is complete. Where it is not complete the payout is held until it is.

10.9We may hold a payout where a complaint, dispute or suspected breach relating to the booking is under investigation. Where we do so we will tell You why. We will release the payout once the matter is resolved, less any amount properly due from You.

10.10We will issue You with a commission invoice for each payout, showing the Commission and any VAT on it. This is generated automatically when the payout is released.

11. Amendments, Extensions and Cancellations

11.1A Client may request a change to a Confirmed Booking, including a change of dates, an extension, or a change to the number of guests. Every such request is subject to Your approval.

11.2We do not charge You a fee for an amendment. Where an amendment increases the Accommodation Value, Commission is applied to the additional amount on the same basis as the original booking.

11.3If You decline an amendment, the original booking stands unchanged on its original dates and terms.

11.4You should respond to an amendment request promptly. Where an extension is not confirmed at least 14 days before the end of the current period, the booking will end as scheduled.

11.5Where a Client cancels more than 14 days before check-in, the booking is cancelled and no payout is due to You.

11.6Where a Client cancels 14 days or fewer before check-in, no refund is due to the Client and You receive Your Net Payout for that booking as normal. You must keep the accommodation available for the period paid for and prepare it and issue check-in instructions as usual, whether or not the guests occupy it.

11.7For bookings paid in periods, each period is treated separately for the purposes of clauses 11.5 and 11.6.

11.8You shall not cancel a Confirmed Booking except where You are genuinely unable to provide the accommodation. Where that happens You must notify Us immediately so that we can source alternative accommodation for the Client.

11.9Cancelling a Confirmed Booking, and in particular cancelling within 14 days of check-in, is a serious matter. We may remove Your listings, suspend Your access to the Platform, or end this Agreement under clause 13.

12. Deposits, Loss and Damage

12.1We do not collect or hold security deposits. Where You require a security deposit under Your conditions of stay, that deposit is arranged, held and returned directly between You and the Client. We are not a party to that arrangement and we do not hold those funds.

12.2Loss or damage to the Accommodation is a matter between You and the Client. The Client is liable to You for loss or damage caused by them or their guests. We are not liable for any such loss or damage.

12.3Where a Client or their guests cause loss or damage, You shall notify Us within 48 hours of check-out, with photographic evidence and an itemised cost estimate.

12.4We will pass the claim and supporting information to the Client as Your agent and will make reasonable efforts to help the parties reach a resolution. We do not verify, adjudicate or guarantee any claim.

12.5At Your request we may invoice the Client on Your behalf for loss or damage. We are under no obligation to pursue recovery, and we have no liability if recovery is not achieved in whole or in part.

13. Ending This Agreement

13.1You may end this Agreement at any time by removing Your Accommodation from the Platform or by notifying Us in writing.

13.2We may end this Agreement at any time by notifying You in writing or by removing Your access to the Platform.

13.3We may suspend or terminate Your access immediately where You breach this Agreement or where You or Your representatives abuse or harass Our staff or a Client.

13.4Where this Agreement ends for any reason, You shall continue to honour all Confirmed Bookings made before termination, and Our rights and obligations in respect of those bookings remain enforceable, including Our right to Commission.

13.5Any provision of this Agreement intended to continue after termination, including clauses 7.7, 12, 17, 19 and 21, shall remain in full force and effect.

14. Ownership and Licensing

14.1All intellectual property rights in the Platform and Our Services are owned by Us.

14.2You grant Us a royalty-free licence to use any property descriptions, photographs and materials You provide, to advertise and promote the Accommodation on Our Platform and elsewhere. This licence continues for as long as the material remains relevant to a live listing or a Confirmed Booking.

14.3You confirm that You own or have the right to use any content You provide to Us, and that it does not infringe any third party rights.

15. Privacy and Data

15.1Personal data will be processed in accordance with Our privacy policy at www.booking-hub.co.uk/privacy-policy. Both parties shall comply with their obligations under the UK GDPR and the Data Protection Act 2018.

15.2Each party acts as an independent controller in respect of the personal data it processes under this Agreement. Neither party acts as processor for the other.

15.3Client and guest personal data shared under this Agreement shall be used solely for the purposes of the relevant booking and stay, and shall not be used for marketing or retained longer than necessary.

15.4Each party shall promptly notify the other of any personal data breach affecting data shared under this Agreement.

15.5Partner business contact details may be shared with selected third party service providers to offer relevant products or services. Property information listed on Our Platform will not be shared with third parties for that purpose. You may opt out by emailing info@booking-hub.co.uk.

16. Limitation of Liability

16.1Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything which cannot lawfully be excluded or limited.

16.2Subject to clause 16.1, we are not liable for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss arising from this Agreement.

16.3Subject to clause 16.1, Our total liability for any claim relating to a Confirmed Booking is limited to the Commission we received for that booking, and Our total liability in any twelve month period shall not exceed the total Commission received from You in that period.

16.4We are not responsible for the acts or omissions of Clients or guests, or for any damage or issues arising during their use of the Accommodation.

16.5We do not guarantee any level of bookings, occupancy or income.

17. Indemnity

17.1You are responsible for the Accommodation and for ensuring it meets the standards in this Agreement. If we incur any costs, losses, damages, claims or expenses, including reasonable legal fees, as a result of issues arising from the Accommodation or Your use of Our Services, You agree to reimburse Us in full.

17.2This includes any breach by You of this Agreement, any issue with the Accommodation including failure to meet the standards in clause 6, and any claim brought against Us by a Client or third party in connection with the Accommodation.

17.3This indemnity survives termination of this Agreement.

18. Insurance

18.1You shall maintain appropriate public liability insurance and buildings and contents insurance covering injury and damage to third parties and their property at the Accommodation. Your insurer must be notified that the Accommodation is used for short-term bookings.

18.2Where You are a property management company or agent, You shall also maintain appropriate professional indemnity insurance.

18.3Upon request, You shall provide Us with evidence of valid insurance cover.

19. Confidentiality

19.1Both parties agree to keep confidential any commercially sensitive information received from the other, including Client details, property information, pricing, and owner or landlord details. This obligation continues for three years after termination.

19.2Confidential Information may be disclosed to employees, advisers or contractors who need it to perform obligations under this Agreement, or where required by law or a regulatory authority. It shall only be used for the purposes of this Agreement.

19.3We specifically undertake that we will not use any owner, landlord or property information You provide to solicit, approach or enter into any arrangement with Your landlords or property owners; disclose such information to any third party for that purpose; or use Your data to compete with Your business or assist others in doing so.

19.4The obligations in clause 19.3 survive termination of this Agreement for three years.

20. Events Beyond Reasonable Control

20.1Neither party is in breach of this Agreement, nor liable for any delay in performing or failure to perform its obligations, where that delay or failure results from events beyond its reasonable control, including internet outages, system failures, natural disasters, pandemics, industrial disputes or government action.

20.2The affected party shall notify the other promptly. This clause does not excuse a failure to pay any amount properly due.

21. General

21.1 Reputation

21.1.1Neither party will take any action that may harm the reputation or business of the other party.

21.2 Set-off

21.2.1We may set off any amount You owe Us under this Agreement against any amount we owe You, including against any payout.

21.3 Assignment

21.3.1We may assign or transfer Our rights and obligations under this Agreement to another legal entity. You may not assign or transfer Your rights without Our prior written consent.

21.4 Notices

21.4.1Notices under this Agreement may be given through the Platform or by email to the address held on Your account, and are treated as received on the day sent unless a delivery failure notification is received. You shall keep Your contact details current.

21.5 Severance

21.5.1If any provision of this Agreement is found to be invalid, illegal or unenforceable, it shall be treated as modified to the minimum extent necessary to make it enforceable, or deemed deleted if that is not possible. The remaining provisions continue in full force.

21.6 Waiver

21.6.1Failure or delay by either party in enforcing any provision of this Agreement shall not be a waiver of the right to enforce that or any other provision in future.

21.7 Variation

21.7.1Other than changes made under clause 1.7, any variation of this Agreement must be in writing and agreed by both parties.

21.8 Third party rights

21.8.1Nothing in this Agreement creates any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

21.9 Compliance

21.9.1Each party shall comply with all applicable laws relating to anti-bribery and anti-corruption, including the Bribery Act 2010, and with applicable modern slavery legislation, including the Modern Slavery Act 2015.

21.10 Governing law and jurisdiction

21.10.1This Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

END OF PARTNER TERMS & CONDITIONS

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