Partner Terms and Conditions
Last Updated: November 2025
1. Introduction
1.1 Booking Hub is a trading name of Booking Hub Limited incorporated and registered in England and Wales with Company Number 15312220. Our registered office is SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot SA12 7BR. To contact Us, email info@booking-hub.co.uk or call 0330 043 7522.
1.2 These Terms and Conditions govern Your use of the Booking Hub Platform and Our provision of Services to You (together, "this Agreement").
1.3 We act as Your disclosed booking agent. We facilitate bookings on Your behalf but We are not responsible for the Accommodation itself. You contract directly with the Client for each Confirmed Booking.
1.4 By registering as a Partner, listing Accommodation on the Booking Hub Platform, or signing this Agreement, You agree to be bound by these Terms.
1.5 These Terms apply to the exclusion of any other terms You may seek to impose or incorporate, whether in any order, confirmation, correspondence or otherwise.
1.6 This Agreement constitutes the entire agreement between Us and You. You acknowledge that You have not relied on any statement, promise or representation not expressly set out in this Agreement.
2. Definitions
2.1 In this Agreement:
Accommodation means the property or properties You list on the Booking Hub Platform, including but not limited to serviced apartments, houses, flats, hotels, aparthotels, corporate housing and temporary accommodation.
Accommodation Fee means the total price charged to the Client for a booking, inclusive of all applicable taxes.
Booking Hub Platform means Our website at www.booking-hub.co.uk and any associated mobile applications.
Client means any person or company who makes a Confirmed Booking.
Commission means the fees payable to Us as set out in clause 10.
Confidential Information means any commercially sensitive information belonging to either party.
Confirmed Booking means a booking accepted by both You and the Client.
Partner means the property owner, management company, letting agent, operator or other party listing Accommodation on the Booking Hub Platform (referred to as "You" or "Your" in this Agreement).
Services means the promotion and facilitation of bookings for Your Accommodation through the Booking Hub Platform.
3. Agency Relationship
3.1 You appoint Us as Your non-exclusive booking agent to facilitate bookings and promote Your Accommodation. We may use sub-agents including travel management firms and relocation providers.
3.2 If You are not the owner of the Accommodation, You confirm that You have the necessary authority from the owner to list the property, accept bookings, and receive payments on their behalf.
3.3 Where You are a property management company or agent listing on behalf of owners:
3.3.1 You are the sole contracting party with Us and accept full responsibility under this Agreement;
3.3.2 We have no direct relationship with the underlying owner(s) or landlord(s);
3.3.3 You shall indemnify Us against any claims arising from disputes between You and the owner(s) or landlord(s); and
3.3.4 Any change in Your relationship with an owner does not affect Your obligations to Us for existing Confirmed Bookings.
4. Term
4.1 This Agreement begins when You register as a Partner, list Accommodation, or sign this Agreement, and continues until ended in accordance with clause 11.
5. Our Services
5.1 We provide the Booking Hub Platform to enable You to list Your Accommodation, receive booking enquiries, and accept bookings from Clients.
5.2 We may update, modify or improve the Platform from time to time without notice.
5.3 We may remove any listing or refuse any booking at Our discretion if We believe it does not meet Our standards or may harm Our reputation.
5.4 We may suspend Your access to the Platform if You fail to meet Your obligations under this Agreement. We are not liable for any losses You incur as a result.
5.5 If You have any issues with Our Services, please contact Us at info@booking-hub.co.uk or call 0330 043 7522.
5.6 We may monitor and record calls for quality assurance and training purposes.
6. Property Standards
6.1 You shall ensure the Accommodation:
6.1.1 matches the description, photographs and specifications You provide on the Booking Hub Platform;
6.1.2 is maintained in a clean, safe and habitable condition throughout each booking;
6.1.3 holds all required safety certificates (including gas, electrical, EPC and fire safety) which are kept current; and
6.1.4 complies with all applicable laws, regulations, licensing and planning requirements relevant to short-term letting in its location.
6.2 You shall provide an emergency contact telephone number available 24 hours per day for guest emergencies and maintenance issues.
6.3 Where the Accommodation fails to meet these standards, You shall:
6.3.1 rectify the issue immediately where possible;
6.3.2 where rectification is not possible, arrange suitable alternative accommodation of equivalent or superior standard; or
6.3.3 offer the Client a refund for any portion of the stay affected.
7. Partner Responsibilities
7.1 You shall provide complete and accurate information about the Accommodation, respond promptly to booking enquiries, and keep Us informed of any changes.
7.2 You shall provide the Accommodation to Clients in accordance with each Confirmed Booking.
7.3 You shall set a cancellation policy for each Accommodation and ensure any refunds due are paid within 5 business days.
7.4 You shall direct all Client complaints to Us and notify Us within one working day of receiving any complaint.
7.5 You shall not circumvent Us by dealing directly with any Client introduced through the Booking Hub Platform for the purpose of avoiding Our commission. This includes any Client, occupant, booker or related party introduced by Us. This restriction applies for 12 months following the last check-out or Your deregistration, whichever is later. If circumvention occurs, You shall pay Us the commission We would have earned, plus any enforcement costs.
7.6 Where You are a property management company or agent, You shall ensure the landlord or owner does not interfere with Your obligations under this Agreement.
7.7 In the event of damage by a Client, You shall notify Us within 48 hours of check-out with photographic evidence. We will attempt to recover costs on Your behalf, but We have no liability for any such damage.
8. Bookings
8.1 A Confirmed Booking is formed when both You and the Client accept a booking through the Booking Hub Platform. All Confirmed Bookings are binding and subject to these Terms.
8.2 To receive payments, You must provide Us with Your legal trading name (where applicable), identification as reasonably requested, and Your bank account details.
8.3 All communications with Clients regarding bookings shall be conducted through the Booking Hub Platform or Our designated channels, unless We agree otherwise in writing.
8.4 Any direct communication with a Client without Our written agreement shall be treated as a material breach of this Agreement and may constitute circumvention under clause 7.5.
9. Pricing and Fees
9.1 For each booking enquiry, You shall provide the Accommodation Fee as part of Your offer to the Client. Once a booking is confirmed, the Accommodation Fee cannot be changed unless agreed in writing by both parties.
9.2 Accommodation Fees shall be stated inclusive of all applicable taxes. Where the Accommodation is VAT registered, You must enter Your VAT details on the Booking Hub Platform.
9.3 For each Confirmed Booking, We act as Your payment processing agent, receiving payment of the Accommodation Fees from the Client on Your behalf.
10. Commission and Payments
10.1 Our commission is 15% plus VAT of the total Accommodation Fee for each Confirmed Booking.
10.2 We will pay You the Accommodation Fee minus Our commission and any payment processing fees charged by payment processors such as Stripe (Net Payment). Commission and fees will be clearly displayed before You confirm each booking.
10.3 We are entitled to deduct Our commission and payment processing fees from the Accommodation Fee for each Confirmed Booking.
10.4 We will transfer the Net Payment to Your nominated bank account 24 hours after the Client check-in date.
10.5 For Confirmed Bookings of 28 nights or less, We will pay You the entire Net Payment in a single transaction.
10.6 For Confirmed Bookings exceeding 28 nights, We will pay You in monthly instalments or at such other intervals as We may agree.
10.7 We will provide You with an invoice for Our commission showing VAT.
11. Ending This Agreement
11.1 You may end this Agreement at any time by removing Your Accommodation from the Booking Hub Platform or by notifying Us in writing.
11.2 We may end this Agreement at any time by notifying You in writing or by removing Your access to the Booking Hub Platform.
11.3 We reserve the right to suspend or terminate Your access immediately where You breach any terms of this Agreement or where You abuse or harass Our staff.
11.4 Where this Agreement ends for any reason, You shall continue to honour all Confirmed Bookings made prior to termination, and Our rights and obligations regarding such Confirmed Bookings shall remain enforceable.
11.5 Any provision of this Agreement that is intended to continue after termination (including clauses 7.5, 15, 17.1 and 17.4) shall remain in full force and effect.
12. Ownership and Licensing
12.1 All intellectual property rights in the Booking Hub Platform and Our Services are owned by Us.
12.2 You grant Us a royalty-free licence to use any property descriptions, photographs and materials You provide to advertise and promote the Accommodation on Our Platform and elsewhere.
12.3 You confirm that You own or have the right to use any content You provide to Us, and that it does not infringe any third party's rights.
13. Privacy and Data
13.1 Personal data will be processed in accordance with Our privacy policy at www.booking-hub.co.uk/privacy-policy.
13.2 Both parties shall comply with all applicable obligations under the UK GDPR and the Data Protection Act 2018.
13.3 Client personal data shared under this Agreement shall be used solely for the purposes of bookings and stays at the Accommodation.
13.4 Partner business contact details may be shared with selected third-party service providers to offer relevant products or services. Property information listed on Our Platform will not be shared with third parties. Partners may opt out of third-party communications by emailing info@booking-hub.co.uk.
14. Limitation of Liability
14.1 Nothing in this Agreement limits liability for death or personal injury caused by negligence, or for fraud, or anything which cannot legally be excluded.
14.2 We are not liable for any loss of profit, revenue, business or goodwill, or any indirect or consequential loss arising from this Agreement.
14.3 Our total liability for any claim relating to a Confirmed Booking is limited to the commission We received for that booking. Our total liability in any year shall not exceed the total commission received from You in that year.
14.4 We are not responsible for the acts or omissions of Clients or occupants, or for any damage or issues arising during their use of the Accommodation.
15. Indemnity
15.1 You are responsible for the Accommodation and for ensuring it meets the standards in this Agreement. If We incur any costs, losses, damages, claims or expenses (including legal fees) as a result of issues arising from the Accommodation or Your use of Our Services, You agree to reimburse Us in full.
15.2 This includes (but is not limited to):
15.2.1 any breach by You of this Agreement;
15.2.2 any issue with the Accommodation, including failure to meet the standards in clause 6; or
15.2.3 any claim brought against Us by a Client or third party in connection with the Accommodation.
15.3 This indemnity survives termination of this Agreement.
16. Insurance
16.1 You shall maintain appropriate public liability insurance and buildings and contents insurance covering injury and damage to third parties and their property at the Accommodation. Your insurer must be notified that the Accommodation is used for short-term bookings.
16.2 Where You are a property management company or agent, You shall also maintain appropriate professional indemnity insurance.
16.3 Upon request, You shall provide Us with evidence of valid insurance coverage.
17. Confidentiality
17.1 Both parties agree to keep confidential any commercially sensitive information received from the other, including Client details, property information, pricing, and owner or landlord details. This obligation continues for three years after termination.
17.2 Confidential information may be disclosed:
17.2.1 to employees, advisers or contractors who need it to perform obligations under this Agreement; or
17.2.2 where required by law or regulatory authority.
17.3 Confidential information shall only be used for the purposes of this Agreement.
17.4 We specifically undertake that We will not:
17.4.1 use any owner, landlord or property information You provide to solicit, approach or enter into any arrangement with Your landlords or property owners;
17.4.2 disclose such information to any third party for that purpose; or
17.4.3 use Your data to compete with Your business or assist others in doing so.
17.5 The obligations in clause 17.4 survive termination of this Agreement for three years.
18. Events Beyond Our Control
18.1 We are not liable for any failure or delay in providing the Services caused by events beyond Our reasonable control, including but not limited to internet outages, system failures, natural disasters, pandemics or government actions.
19. General
19.1 Neither party will take any action that may harm the reputation or business of the other party.
19.2 We may assign or transfer Our rights and obligations under this Agreement to another legal entity. You may not assign or transfer Your rights without Our prior written consent.
19.3 If any provision of this Agreement is found to be unenforceable, it shall be amended to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
19.4 Failure by either party to enforce any provision of this Agreement shall not be considered a waiver of the right to enforce that or any other provision in the future.
19.5 Any changes to this Agreement must be made in writing and agreed by both parties.
19.6 Nothing in this Agreement creates any rights enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.
19.7 This Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
END OF PARTNER TERMS & CONDITIONS