Privacy Policy

Effective Date: 26 October 2025
Last Updated: 26 October 2025

1. Introduction

This Privacy Policy explains how Booking Hub (a trading name of Booking Hub Limited, company number 15312220) collects, uses, and protects your personal information when you use our website at booking-hub.co.uk and our accommodation booking services.

We are committed to protecting your privacy in accordance with UK GDPR and the Data Protection Act 2018.

Data Controller:
Booking Hub Limited
Trading as: Booking Hub
Company No. 15312220
ICO Registration: ZB743388
Registered Office: SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot SA12 7BR
Email: info@booking-hub.co.uk
Tel: 0330 043 7522

2. Information We Collect

2.1 Information You Give Us

Clients (Organisations booking accommodation):

  • Company details (name, registration number, type)

  • Contact information (name, email, phone)

  • Booking requirements (location, dates, number of people, budget)

  • Payment information (processed securely via Stripe)

  • Account login details

Property Partners (Accommodation providers):

  • Company and contact details

  • Property information (address, photos, features, compliance certificates)

  • Bank details (for payments)

  • VAT information (if applicable)

  • Account login details

Guests (End users):

  • Name and contact details

  • Check-in/check-out dates

2.2 Information We Collect Automatically

When you use our website, we automatically collect:

  • IP address, browser type, device information

  • Pages visited and how you use our site

  • Location data (approximate, from IP address)

  • Cookies and similar technologies (see Section 8)

2.3 Information from Third Parties

We receive information from:

  • Payment processors (Stripe)

  • Accounting software (Xero)

  • CRM system (GoHighLevel)

  • Referencing agencies (where applicable)

3. How We Use Your Information

We use your information to:

Provide Our Services:

  • Process and manage booking requests

  • Match clients with suitable properties

  • Handle payments and invoicing

  • Manage user accounts

  • Send booking confirmations and check-in details

Business Operations:

  • Improve our platform and services

  • Prevent fraud and ensure security

  • Respond to enquiries and provide support

  • Conduct market research

  • Share information with our group companies and business partners for operational efficiency and integrated services

Legal Requirements:

  • Comply with tax, accounting, and regulatory obligations

  • Verify compliance with safety standards

  • Respond to legal requests

Marketing:

  • Send promotional communications (with your consent)

  • Contact prospective clients and partners

You can opt out of marketing communications at any time.

4. Legal Basis for Processing

We process your information based on:

  • Contract: To provide our booking services

  • Legitimate Interests: To operate our business, prevent fraud, and improve services

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

  • Consent: For marketing communications and non-essential cookies

5. Who We Share Your Information With

We do not sell your personal information. We share it only with:

Service Providers:

  • Stripe (payment processing)

  • Xero (invoicing and accounting)

  • GoHighLevel (communications and CRM)

  • Hosting and IT service providers

  • Analytics providers (Google Analytics)

Between Platform Users:

  • We share booking details between clients and property partners to facilitate bookings

  • Property addresses are only revealed after payment confirmation

Group Companies and Business Partners:

  • We may share information with other companies in our group and trusted business partners for operational efficiency, shared services, business development, and service enhancement

  • All recipients must maintain equivalent security standards and comply with UK GDPR

  • You can request details of specific third parties by contacting us

Legal Authorities:

  • When required by law or to protect our legal rights

Business Transfers:

  • If our business is sold or merged, your information may transfer to the new owner

6. Data Security

We protect your information using:

  • Encryption (SSL/TLS for data transmission)

  • Secure password storage (hashed)

  • Access controls (only authorised staff)

  • PCI DSS compliance for payments (via Stripe)

  • Regular security audits

No system is completely secure, but we take all reasonable measures to protect your data.

7. How Long We Keep Your Information

We retain information only as long as necessary:

  • Active accounts: For the duration of your relationship with us

  • Financial records: 7 years after the end of the relevant financial year (UK tax law requirement)

  • Booking records: 7 years from transaction date

  • Communications: 3 years or until disputes are resolved

  • Marketing data: 3 years for inactive contacts (unless you consent to ongoing communications)

  • Analytics data: 26 months

After retention periods expire, we securely delete or anonymise your information.

8. Cookies

We use cookies to improve your experience and analyse website usage.

Cookie Types:

Essential Cookies (Always active)

  • Enable core functionality (login, security, consent preferences)

  • No consent required

Analytics Cookies

  • Google Analytics: Understand how visitors use our site

  • You can opt out via our cookie banner

Advertising Cookies

  • Google Ads: Deliver targeted advertising

  • Facebook/Meta Pixel: Enable retargeting

  • LinkedIn Insight Tag: Professional advertising

  • You can opt out via our cookie banner

Third-Party Cookies

  • Embedded content (YouTube, Google Maps) may set their own cookies

Managing Cookies:

  • Cookie Banner: Accept or reject non-essential cookies when you first visit

  • Cookie Settings: Update preferences anytime via the footer link

  • Browser Settings: Control cookies in Chrome, Firefox, Safari, or Edge settings

  • Opt-Out Tools: Visit youronlinechoices.eu or aboutads.info/choices

Disabling essential cookies may prevent you from using some features of our site.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data

  • Rectification: Correct inaccurate information

  • Erasure: Request deletion (subject to legal obligations)

  • Restriction: Limit how we process your data

  • Portability: Receive your data in a transferable format

  • Object: Object to processing based on legitimate interests or for direct marketing

  • Withdraw Consent: Withdraw consent at any time (doesn't affect prior processing)

To exercise your rights:
Email: info@booking-hub.co.uk
Phone: 0330 043 7522
Post: SA12 Business Centre, Seaway Parade, Baglan Energy Park, Port Talbot SA12 7BR

We'll respond within one month. We may need to verify your identity first.

Right to Complain:
If you're unhappy with how we handle your data, contact us first. If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

10. International Transfers

We primarily process data in the UK. Some service providers may process data outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the ICO

  • Transfers to countries with adequate data protection

Contact us for more information about international transfers.

11. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect information from children. If we discover we have collected a child's information, we will delete it immediately.

If you believe we have information about a child, contact us at info@booking-hub.co.uk.

12. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes:

  • We'll update the "Last Updated" date

  • We'll notify you via email or website notice

  • We'll obtain renewed consent if required by law

Check this page regularly to stay informed.

14. Complaints

If you have concerns about how we handle your data:

  1. Contact us at info@booking-hub.co.uk

  2. We'll acknowledge your complaint within 5 working days

  3. We'll provide a response within 30 days

  4. If you're not satisfied, you can complain to the ICO (see Section 9)

15. Contact Us

For questions about this Privacy Policy or your personal data:

Booking Hub
SA12 Business Centre
Seaway Parade, Baglan Energy Park
Port Talbot SA12 7BR

Email: info@booking-hub.co.uk
Phone: 0330 043 7522

16. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

© 2025 Booking Hub. All rights reserved.